Dobře 🙂 – tady je kompletní a souvislý překlad vašich Obchodních podmínek do angličtiny, včetně všech kapitol I.–XI. a přílohy.

Terms and Conditions

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

Dextarius s.r.o.
Company ID (IČ): 14031272
VAT ID (DIČ): CZ14031272
Registered office: Kokovice 55, Klobuky, Czech Republic
Registered with the Municipal Court in Prague, Section C, File 359186
Contact person: Ing. Ondřej Uher
E-mail: info@equidext.cz
Phone: +420 723 247 579
Website: www.equidext.cz

(hereinafter referred to as the “Seller”).

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside their business activity as a consumer, or within their business activity (hereinafter referred to as the “Buyer”), via the web interface located on the website at www.equidext.cz (hereinafter referred to as the “Online Store”).
The provisions of the Terms and Conditions form an integral part of the purchase agreement. Provisions in the purchase agreement that deviate from the Terms and Conditions take precedence.
These Terms and Conditions and the purchase agreement are concluded in the Czech language.

II. Information about Goods and Prices

Information about the goods, including prices of individual items and their main features, is provided for each product in the Online Store catalog. Prices are listed inclusive of value-added tax, all related fees, and costs for returning the goods if the goods cannot, by their nature, be returned by ordinary postal service. Prices remain valid as long as they are displayed in the Online Store. This does not exclude the conclusion of a purchase agreement under individually agreed terms.
All product presentations in the Online Store catalog are for informational purposes only, and the Seller is not obliged to conclude a purchase agreement for these products.
Information on packaging and delivery costs is provided in the Online Store and applies only when goods are delivered within the territory of the Czech Republic.
Any discounts on the purchase price cannot be combined unless otherwise agreed between the Seller and the Buyer.

III. Order and Conclusion of Purchase Agreement

The Buyer bears all costs incurred when using remote communication means in connection with concluding the purchase agreement (internet connection, telephone calls). These costs do not differ from the basic rate.
The Buyer may place an order in the following ways:
- through their customer account, if previously registered in the Online Store,
- by completing the order form without registration.
When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.
Before submitting the order, the Buyer can check and change the information entered. The order is placed by clicking the “Order” button. The Seller considers the information in the order to be correct. The validity of the order requires completion of all mandatory fields in the order form and the Buyer’s confirmation that they have read these Terms and Conditions.
Immediately after receiving the order, the Seller will send confirmation of receipt to the Buyer’s e-mail address. This confirmation is automatic and does not constitute conclusion of the agreement. The Terms and Conditions are attached to the confirmation. The purchase agreement is concluded only after acceptance of the order by the Seller, which will be confirmed by e-mail.
If the Seller cannot fulfill any of the requirements stated in the order, they will send the Buyer an amended offer. The amended offer is considered a new proposal, and the purchase agreement is concluded upon the Buyer’s acceptance by e-mail.
All orders accepted by the Seller are binding. The Buyer may cancel the order until receipt of the order acceptance notice. Orders can be canceled by phone or e-mail using the contact details provided in these Terms and Conditions.
If an obvious technical error occurs in the price of goods in the Online Store or during ordering, the Seller is not obliged to deliver the goods at such an evidently incorrect price, even if the Buyer received automatic confirmation of order receipt. The Seller will inform the Buyer without undue delay and send an amended offer. The amended offer is considered a new proposal, and the agreement is concluded upon the Buyer’s acceptance.

IV. Customer Account

Upon registration in the Online Store, the Buyer can access their customer account, from which they can place orders. Orders can also be placed without registration.
When registering and ordering, the Buyer must provide correct and truthful information. The Buyer must update these details in case of any changes. Information provided by the Buyer is considered correct.
Access to the customer account is secured by a username and password. The Buyer must maintain confidentiality regarding login information. The Seller is not responsible for misuse of the customer account by third parties.
The Buyer may not allow third parties to use their customer account.
The Seller may cancel a customer account, particularly if the Buyer does not use it for an extended period or breaches obligations under the purchase agreement or these Terms and Conditions.
The Buyer acknowledges that the customer account may not be available continuously, particularly during necessary maintenance of hardware and software.

V. Payment Terms and Delivery of Goods

The Buyer may pay the purchase price and any related delivery costs by the following methods:
- bank transfer to the Seller’s account no. 302032606/0300 (CZK, ČSOB),
- by credit/debit card,
- via online payment gateway,
- cash on delivery,
- in cash or by card upon personal collection at a pick-up point.
Together with the purchase price, the Buyer is obliged to pay delivery and packaging costs, unless expressly stated otherwise.
For cash payments, the purchase price is payable upon receipt of goods. For non-cash payments, the purchase price is payable within 2 days of concluding the agreement.
When paying via payment gateway, the Buyer follows the provider’s instructions.
In case of non-cash payment, the Buyer’s obligation is fulfilled once the relevant amount is credited to the Seller’s account.
The Seller does not require advance payment or similar deposit. Payment before shipment is not considered a deposit.
In accordance with the Act on Sales Records, the Seller is obliged to issue a receipt and to record the revenue with the tax administrator online, or within 48 hours in case of technical failure.
The goods will be delivered to the Buyer:
- to the address specified in the order,
- to a designated pick-up point,
- items in stock within 3 business days,
- other items according to availability on an individual basis.
The method of delivery is chosen during the order process.
Delivery costs depend on the chosen shipping method and are specified in the order and confirmation. If the delivery method is arranged at the Buyer’s special request, the Buyer bears the risk and any additional costs.
If the goods are to be delivered to an address specified by the Buyer, the Buyer is obliged to accept the goods. If repeated delivery or alternative delivery is required due to the Buyer’s fault, the Buyer must pay related costs.
Upon delivery, the Buyer must check the integrity of the packaging and report any defects to the carrier immediately. If the package shows signs of unauthorized entry, the Buyer is not obliged to accept it.
The Seller issues a tax document (invoice) to the Buyer. The invoice is sent to the Buyer’s e-mail address or attached to the shipment.
Ownership of goods passes to the Buyer upon full payment of the purchase price including delivery costs, but not before the Buyer receives the goods. Risk of accidental destruction, damage, or loss passes to the Buyer upon delivery or at the moment they were obliged to accept the goods but failed to do so.

VI. Withdrawal from the Contract

A Buyer who concluded the agreement outside their business activity as a consumer has the right to withdraw.
The withdrawal period is 14 days:
- from the date of receipt of the goods,
- from receipt of the last delivery in case of multiple types/parts,
- from receipt of the first delivery in case of regular recurring deliveries.
The Buyer may not withdraw from the contract in cases specified in § 1837 of the Civil Code, in particular:
- provision of services with prior express consent before expiry of the withdrawal period,
- supply of goods whose price depends on financial market fluctuations,
- supply of alcohol delivered after 30 days and dependent on financial market fluctuations,
- goods made to the Buyer’s specifications or clearly personalized,
- goods subject to rapid deterioration or irreversibly mixed with other goods,
- sealed goods unsealed after delivery which cannot be returned for hygiene reasons,
- audio/video recordings or computer software with broken seals,
- newspapers, periodicals, magazines,
- digital content not supplied on a tangible medium if supplied with prior express consent before expiry of the withdrawal period.
To meet the deadline, the Buyer must send a withdrawal notice within the 14-day period.
The Buyer may use the Seller’s sample withdrawal form. Withdrawal must be sent to the Seller’s e-mail or postal address. The Seller will confirm receipt without undue delay.
The Buyer must return the goods within 14 days of withdrawal. The Buyer bears the cost of return, including if goods cannot be returned by ordinary post.
The Seller will refund all received payments including delivery costs without undue delay, no later than 14 days after withdrawal, using the same method unless agreed otherwise.
If the Buyer chose a delivery method other than the cheapest available, the Seller refunds only the cost equivalent to the cheapest method.
The Seller is not obliged to refund payments until the Buyer returns the goods or proves dispatch.
The Buyer must return the goods undamaged, unused, clean, and preferably in original packaging. The Seller may offset compensation for damage against the refund.
The Seller may withdraw due to stock depletion, unavailability, or discontinued production. The Seller will inform the Buyer and refund payments within 14 days using the same method unless agreed otherwise.

VII. Rights from Defective Performance

The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller warrants that at the time the Buyer took delivery:
- the goods have the agreed characteristics, or those described by the Seller or manufacturer, or expected by the Buyer based on the nature of the goods or advertising,
- the goods are suitable for the purpose stated by the Seller or for customary use,
- the goods correspond in quality or design to the agreed sample or model,
- the goods are in the appropriate quantity, measure, or weight, and comply with legal requirements.
The Seller’s liability for defects lasts at least as long as the manufacturer’s liability. The Buyer may assert a defect that occurs within 24 months of receipt.
If a period of usability is indicated on the goods, packaging, instructions, or advertising, the provisions on quality guarantee apply.
The provisions above do not apply to discounted goods sold for a defect, wear from ordinary use, used goods with defects corresponding to prior use, or if it follows from the nature of the goods.
In the event of a defect, the Buyer may claim:
- replacement with new goods,
- repair,
- reasonable discount,
- withdrawal from the contract.
The Buyer may withdraw from the contract if:
- the goods have a substantial defect,
- defects occur repeatedly after repair,
- multiple defects exist simultaneously.
Substantial breach is one the other party would not have concluded the contract had they foreseen it.
In case of minor defect (whether removable or not), the Buyer may demand repair or reasonable discount.
If defects recur after repair (usually third time same defect or fourth time different defects) or if goods have at least three defects at once, the Buyer may demand discount, replacement, or withdrawal.
When making a claim, the Buyer must state which right they choose. Changing choice without Seller’s consent is possible only if originally requested repair is impossible.
If repair or replacement is not possible, the Buyer may demand a refund.
If the Seller proves that the Buyer knew about the defect or caused it, the Seller is not obliged to satisfy the claim.
The Buyer cannot claim defects on discounted goods for which the discount was agreed.
The Seller must accept complaints at any premises where this is possible, or at the registered office. The Seller must provide written confirmation of when the claim was made, its content, and requested resolution, as well as confirmation of its settlement.
The Seller or an authorized employee will decide immediately, or within 3 business days in complicated cases. Complaints including defect removal must be settled without undue delay, no later than 30 days, unless a longer period is agreed.
The Seller will inform the Buyer in writing of the outcome.
Rights from defects do not apply if the Buyer knew of the defect before receipt, or if they caused it.
In case of justified complaint, the Buyer is entitled to reimbursement of reasonable costs incurred.
The choice of complaint resolution lies with the Buyer.
Rights and obligations regarding defects follow §§ 1914–1925, §§ 2099–2117, and §§ 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
Further rights and obligations are set out in the Seller’s Complaints Procedure.

VIII. Delivery of Correspondence

The parties may deliver all written correspondence by e-mail.
The Buyer sends correspondence to the Seller’s e-mail stated in these Terms and Conditions. The Seller sends correspondence to the Buyer’s e-mail provided in the customer account or order.

IX. Personal Data

All information provided during cooperation is confidential and will be treated as such. Unless the Buyer gives written consent, data will be used only for performance of the contract, except for the Buyer’s e-mail address, which may be used to send commercial communications about similar goods, unless refused. These may be unsubscribed at any time.
More detailed information on data protection can be found in the Privacy Policy [HERE].

X. Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, ID No.: 00020869, https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes. The European ODR platform (http://ec.europa.eu/consumers/odr) may also be used.
The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, http://www.evropskyspotrebitel.cz, is a contact point pursuant to Regulation (EU) No. 524/2013.
The Seller is authorized to sell goods under a trade license. Trade control is carried out by the competent Trade Licensing Office. The Czech Trade Inspection Authority supervises compliance with the Consumer Protection Act.

XI. Final Provisions

All agreements between the Seller and the Buyer are governed by Czech law. If the relationship contains an international element, the parties agree it is governed by Czech law. Consumer rights arising from binding law are unaffected.
The Seller is not bound by any codes of conduct under § 1826(1)(e) of the Civil Code.
All rights to the Seller’s website, especially copyrights to content, layout, photos, videos, graphics, trademarks, and other elements, belong to the Seller. Copying, modification, or other use without consent is prohibited.
The Seller is not liable for errors caused by third-party interference with the Online Store or its use contrary to its purpose. The Buyer must not use methods negatively affecting its operation or attempt unauthorized access or use.
The Buyer assumes the risk of change of circumstances under § 1765(2) of the Civil Code.
The purchase agreement including these Terms and Conditions is archived by the Seller electronically and is not accessible.
The Seller may amend these Terms and Conditions. Rights and obligations created under previous versions remain unaffected.
The Terms and Conditions include a sample withdrawal form as an appendix.

These Terms and Conditions are effective as of 1 March 2022.

Refund policy

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